Shipping and Delivery
Once you have completed your order, we aim to dispatch your package as swiftly as possible. Our delivery services are based on weight and destination and are listed in full below.
Please note that we cannot ship to PO box addresses. When placing an order for multiple items, be aware that this will be dispatched in one package. Therefore, if your order contains an item that is listed as "pre-order" it will be dispatched once the pre-order item is in stock - the dispatch date will be based on the last item to arrive. If you want to avoid this, please place separate orders for your pre-order items.
DUTIES & TAXES
If you are ordering outside of the UK, your order may be charged customs fees covering taxes, duties and processing when it arrives at your border. Our shipping charges do not cover these additional customs fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
The TRANSFORMERS Store has no way of estimating customs timings or fees which can delay delivery due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. We advise you to familiarise yourself with the customs charges in your country before you order.
PRE-ORDERS
Pre-order with confidence, knowing you are buying from the official TRANSFORMERS Store. If you pre-order and pay in advance, you will be one of the first to receive your item as soon as it is available. Please be aware that unforeseen production complications occasionally cause changes to availability dates of pre-order items.
Please note. If your order also contains items which are not on pre-order, please place a separate order for these items. Otherwise your order will be shipped in full when all items come in stock.
TIMINGS
UK
We aim to dispatch your package on the day of order, and it will usually reach you in 2 working days via Royal Mail’s tracked service. At busy periods, this can be a little longer.
Europe
We aim to dispatch your package on the day of order, and it will usually reach you in 3-7 working days via a tracked service. At busy periods this can be a little longer.
International
We aim to dispatch your package on the day of order, and it will usually reach you in 7-14 working days via a tracked service. At busy periods this can be a little longer.
United Kingdom
Tracked service (estimated 2 days)
Orders 0kg–0.1kg — £3.50
Tracked service (estimated 2 days)
Orders 0.101kg–2kg — £4.95
Tracked service (estimated 2 days)
Orders 2.01kg–5kg — £9.00
Tracked service (estimated 2 days)
Orders 5.01kg and up — £15.00
USA & Canada
Tracked service (estimated 7–14 days)
Orders 0kg–1kg — £15.00
Tracked service (estimated 7–14 days)
Orders 1.01kg–2kg — £20.00
Tracked service (estimated 7–14 days)
Orders 2.01kg–5kg — £38.00
Tracked service (estimated 7–14 days)
Orders 5.01kg–10kg — £55.00
Tracked service (estimated 7–14 days)
Orders 10.01kg–25kg — £77.00
Europe
Tracked service (estimated 3–7 days)
Orders 0kg–0.1kg — £8.50
Tracked service (estimated 3–7 days)
Orders 0.101kg–2kg — £15.00
Tracked service (estimated 3–7 days)
Orders 2.01kg–5kg — £17.50
Tracked service (estimated 3–7 days)
Orders 5.01kg–10kg — £25.00
Tracked service (estimated 3–7 days)
Orders 10.01kg–25kg — £50.00
Africa • Algeria, Angola, Ascension Island, 59 more
Tracked service (estimated 7–14 days)
Orders 0kg–2kg — £25.00
Tracked service (estimated 7–14 days)
Orders 2.01kg–5kg — £47.00
Tracked service (estimated 7–14 days)
Orders 5.01kg–10kg — £62.00
Tracked service (estimated 7–14 days)
Orders 10.01kg–25kg — £102.00
Asia • Cyprus, Hong Kong SAR, Israel, 29 more
Tracked service (estimated 7–14 days)
Orders 0kg–2kg — £25.00
Tracked service (estimated 7–14 days)
Orders 2.01kg–5kg — £65.00
Tracked service (estimated 7–14 days)
Orders 5.01kg–10kg — £80.00
Tracked service (estimated 7–14 days)
Orders 10.01kg–25kg — £102.00
Tracked service (estimated 7–14 days)
Orders 25.01kg and up — £150.00
Central & South America • Anguilla, Antigua & Barbuda, Aruba, 47 more
Tracked service (estimated 7–14 days)
Orders 0kg–2kg — £30.00
Tracked service (estimated 7–14 days)
Orders 2.01kg–5kg — £40.00
Tracked service (estimated 7–14 days)
Orders 5.01kg–10kg — £60.00
Tracked service (estimated 7–14 days)
Orders 10.01kg–25kg — £85.00
Mexico • Mexico
Tracked service (estimated 7–14 days)
Orders — £50.00
Oceania • Australia, New Zealand, Christmas Island, 19 more
Tracked service (estimated 7–14 days)
Orders 0kg–1kg — £15.00
Tracked service (estimated 7–14 days)
Orders 1.01kg–2kg — £25.00
Tracked service (estimated 7–14 days)
Orders 2.01kg–5kg — £35.00
Tracked service (estimated 7–14 days)
Orders 5.01kg–10kg — £45.00
Tracked service (estimated 7–14 days)
Orders 10.01kg–25kg — £65.00